Payment / Refund Policy

Payment for the underlying service performed is an arrangement between the customer and the selected provider. ServiceHubGY does not currently process this payment and is not a party to it.

Once a provider is selected and ServiceHubGY connects the customer and provider, a platform/connection fee currently applies: 10% of the agreed job value, subject to a minimum fee of GYD 1,000. Admin records which party (customer or provider) is responsible for paying this fee for a given connection.

ServiceHubGY does NOT automatically process this fee through Guyana's MMG mobile-money service or any other payment gateway, and does not describe this as "MMG payment integration." The current process is manual: the paying party sends the fee via MMG (or another method arranged with admin) outside the Platform, and a ServiceHubGY admin then records the payment reference number and amount reported. The connection is confirmed only after admin has recorded this information.

This means ServiceHubGY's role in this step is to facilitate and manually verify a payment reference reported to it, not to execute, guarantee, or automatically reconcile the underlying money movement.

BUSINESS DECISION REQUIRED: ServiceHubGY has not yet finalized rules for when a platform/connection fee is refundable. Until a rule is adopted, no refund of the platform/connection fee is promised by this Policy, and no refund will be assumed to apply, other than at ServiceHubGY's discretion on a case-by-case basis where admin agrees a fee was charged in error.

BUSINESS DECISION REQUIRED: whether a credit or refund applies where a connection turns out to be based on invalid or unreachable contact information has not yet been decided.

BUSINESS DECISION REQUIRED: rules for a job cancelled after connection but before work begins, including any credit toward a future connection fee, have not yet been decided.

BUSINESS DECISION REQUIRED: rules for a job that does not proceed to completion after connection (for reasons other than a data error) have not yet been decided.

A dispute that involves a payment concern can be raised through ServiceHubGY's dispute mechanism (see the Terms of Service, Section J). Raising a dispute does not itself guarantee a refund or credit; any refund remains subject to Sections D-G above and to ServiceHubGY's case-by-case discretion until formal rules are adopted.

BUSINESS DECISION REQUIRED: a specific time window for requesting a refund, and a target processing time for any approved refund, have not yet been decided.

ServiceHubGY may update this Policy from time to time, including once the business decisions above are finalized. Where you are required to accept this Policy and a new version becomes active, you will be asked to review and accept it before continuing to use the affected parts of the Platform.