Privacy Policy

Account information: name, email address, phone number where provided, account role (customer, provider, or admin), and account status.

Provider profile information (where you register as a provider): business name, owner name, bio, services offered, service areas, availability, years of experience, response time, coverage notes, and other information you choose to include on your public profile.

Provider verification information: your application/marketplace status; independently-tracked verification checks (identity/contact, qualification, business information, licence/professional requirement, services, service areas, provider terms) and their status; qualification information you submit (institution, programme, level, year completed, reference number, and evidence link or description you provide); and internal review records (admin notes, which admin reviewed an item, and when).

Customer marketplace information: service requests you post (description, category, location, budget, and timeline), quotations you receive, the provider you are connected with, and the status of your request.

Communications: messages exchanged through the Platform's messaging feature (available once a customer and provider are connected, or with admin), and in-app/email notifications sent to you about marketplace activity.

Reviews: ratings and review text you submit about a completed interaction, and reviews others submit about you.

Disputes: information you or a counterparty submit when raising a dispute or complaint about a specific task, including admin resolution notes.

Payment-related information: ServiceHubGY does not process payments through an automated gateway. Where a platform/connection fee process applies, ServiceHubGY's admin records fields such as a payment reference number, amount, and payer information reported outside the Platform (for example, following an MMG mobile-money transfer between the customer and provider or ServiceHubGY, as applicable) - see the Payment / Refund Policy.

Technical information: authentication/session information needed to keep you signed in, and standard application server logs. ServiceHubGY does not currently operate analytics or tracking tooling beyond what is described here.

Account administration: creating and maintaining your account, authenticating you, and communicating with you about your account.

Marketplace operation and matching: showing your service request to admin for provider matching; showing an approved provider's public profile to customers; connecting customers and providers once a selection is made.

Provider verification: reviewing the identity, business, qualification, and other information a provider submits, as described in the Provider Agreement.

Communication: sending you in-app and email notifications about marketplace activity relevant to your account (see "Transactional vs Marketing Communications" below) and enabling messaging between connected parties.

Dispute management: reviewing and resolving disputes raised through the Platform.

Reviews: computing and displaying genuine rating and review information tied to completed interactions.

Security and abuse prevention: detecting and responding to suspected fraud, impersonation, or misuse of the Platform.

Service improvement: understanding how the Platform is used in order to fix problems and improve it, using the information described above - ServiceHubGY does not currently operate a separate analytics/tracking system.

A provider's public profile may show: business name, provider/owner name where configured, service category, services offered, service area, bio, a genuine rating computed from real reviews (shown honestly as "New provider" rather than a fabricated rating when no reviews yet exist), a genuine completed-job count, an "Admin reviewed"/"ServiceHubGY Approved" indicator once approved, an "Identity Verified" indicator where ServiceHubGY has verified that specific item, and a summary of any qualification ServiceHubGY has verified (institution, programme, level - shown only once genuinely verified, never while pending or rejected).

The following remain private/internal and are not shown publicly: a provider's phone number and email address (protected until a connection is made, consistent with ServiceHubGY's existing contact-protection model), internal approval/verification notes, evidence links or descriptions attached to an unverified or rejected qualification, the identity of the admin who reviewed an item, internal rejection reasons except where ServiceHubGY has intentionally communicated a reason to the provider concerned, and other internal administrative metadata.

A provider listing a training institution (such as the Government Technical Institute or the Board of Industrial Training) as the source of a qualification does not, by itself, authorize ServiceHubGY to send that institution the provider's account data, any customer's information, or private verification material.

Institutional affiliation and ServiceHubGY's own verification of supplied evidence do not mean that the named institution receives account data, receives customer information, receives private verification material, participates in the verification itself, or has confirmed the qualification - unless a separate authorization or process exists between ServiceHubGY and that institution. No such data-sharing process currently exists in the application.

ServiceHubGY retains account, marketplace, and verification information for as long as an account is active and for a reasonable period afterward for record-keeping, dispute-handling, and legal purposes. BUSINESS DECISION REQUIRED / LEGAL REVIEW REQUIRED: a specific retention schedule (including for rejected provider applications and their submitted evidence) has not yet been set and should be confirmed with counsel.

ServiceHubGY uses reasonable technical measures intended to protect information, including password hashing and role-based access controls in the application. No method of storage or transmission is completely secure, and ServiceHubGY cannot guarantee absolute security.

You may update most of your account and profile information directly. BUSINESS DECISION REQUIRED / LEGAL REVIEW REQUIRED: a formal account-deletion or data-export request process has not yet been built or documented.

BUSINESS DECISION REQUIRED: a minimum age for account creation has not yet been decided or enforced by the application.

ServiceHubGY may update this Privacy Policy from time to time. Where you are required to acknowledge this Policy and a new version becomes active, you will be asked to review and acknowledge it before continuing to use the affected parts of the Platform.

BUSINESS DECISION REQUIRED: a confirmed privacy-contact channel has not yet been configured and is not included here to avoid inventing one.